Console / Tickets
Support Tickets
Customer issues raised from orders, deliveries and returns, tracked to resolution.
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TKT-8011
Request monthly consolidated invoice
Al Noor Grocery · raised 21 Sept 2026
In ProgressMedium
Please consolidate all March deliveries into a single VAT invoice for accounts.
Assigned to George Mathew
TKT-8012
Tomato quality issue in SO-10243
Sara Al Ali · raised 23 Sept 2026
OpenHigh
One kilo of tomatoes arrived bruised. Return requested through the app.
Assigned to Dana Haddad
TKT-8013
Change standing delivery slot to 06:00
Emirates Catering Services · raised 15 Sept 2026
ResolvedLow
Kitchen opens at 06:30, earlier slot needed for all recurring orders.
Standing slot updated to 06:00 – 09:00 from this week.
Assigned to Salem Al Kaabi